Last updated: 17 July 2026
We want you happy with Hostly. If your assistant cannot be set up and made to work on your website, contact us and we will make it right or refund your purchase.
You may request a refund within 7 days of purchase if Hostly has not yet been deployed and activated on your site. Email support@hostlybot.com with your order details.
Because Hostly is a done-for-you setup delivered as a digital service, once your assistant has been configured, delivered, and activated on your website, the setup work has been performed and that portion is non-refundable. We will still work with you to resolve any issue.
AI usage charges billed by your own providers (Anthropic, ElevenLabs) are not paid to us and are not refundable by us.
Email support@hostlybot.com or admin@hostlybot.com with your name and the email used for the order. We respond within 2 business days.